The short version. We collect the personal information needed to run our business and serve you, we don't sell it, and we only share it with the service providers that help us operate or where the law requires it.
If you take one thing from this page: you can ask us what we hold about you, and ask us to delete it.
Introduction
Vivid Outreach Group ("we", "us", "our") is the operating name of Dylan Bell, a sole proprietorship based in British Columbia, Canada. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices available to you. By using our services or visiting our website, you agree to the practices described here.
This policy applies to visitors to our website, people who contact or enquire with us, and our clients and customers.
Information We Collect
- Information you give us directly — your name, email address, phone number, mailing address, and anything else you provide through forms, calls, correspondence, or when setting up an account
- Information collected automatically — device and browser type, IP address, pages visited, and general usage activity when you visit our website
- Transaction information — billing details and payment confirmation. We do not see or store full payment card numbers; payments are handled by our payment processor
We collect only what is reasonably needed to provide our services and respond to you. We do not ask for government identification numbers or financial account details, and please avoid sending us anything of that kind unless we specifically request it for a documented reason.
How We Use Information
We use personal information to:
- Provide, operate, and maintain our services
- Respond to enquiries and provide customer support
- Process payments and manage accounts and billing
- Send service updates and, where you've agreed to receive them, marketing communications
- Improve our services and website
- Meet legal, tax, and regulatory obligations
If we want to use your information for a purpose that isn't on this list, we'll ask for your consent first. We do not sell personal information.
Data Retention
We keep personal information only as long as necessary for the purposes described in this policy, or as required by law, after which it is securely deleted or anonymized. If a specific retention period applies to a type of information we hold, we will disclose it on request.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, appropriate to its sensitivity — including restricted access, secure storage with our service providers, and encryption in transit where available.
No method of storage or transmission is completely secure, and we do not claim otherwise. If a breach occurs that creates a real risk of harm, we will notify those affected and any regulator the law requires, without unreasonable delay.
Your Rights
Depending on where you live, you may have the right to:
- Ask what personal information we hold about you, and how it has been used or disclosed
- Request correction of information that is inaccurate or incomplete
- Request deletion of your information, where we are not legally required to keep it
- Withdraw your consent at any time, subject to legal and contractual limits
- Opt out of marketing communications at any time, with no effect on any service you receive
To exercise any of these rights, contact us using the details in section 11. We aim to respond within 30 days. We may ask you to verify your identity before releasing information. There is no charge for a routine request.
Children
Our services are not directed at children, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child without appropriate consent, we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of the page reflects when the current version took effect. If a change materially affects how we handle information we already hold, we will take reasonable steps to notify you.
Contact Us
For any privacy question, access request, correction, deletion, or complaint:
Vivid Outreach Group